With the rising demands in the B2B eCommerce business like wholesales, brands, and manufacturers, it is just not enough only to have quality products and low prices. As the business is growing, customer expectations and demands are also. Customers are demanding the same experience as they would in the B2C eCommerce environment. To stand out to such demands, B2B businesses need to have a faster turn-around, highly prompt communication, and outstanding customer support management. It is important to have a reliable B2B Order Management System.
What is B2B Order Management?
B2B Order Management is the process that tracks all the orders placed by business clients or customers. It is about managing the necessary fulfillment process for such orders, managing them, and partnerships that are required to fulfill them. It involves keeping track of every individual order and managing every appropriate data on account of every customer. It even includes the inventory to fulfill the orders.
The B2B order management system is a kind of platform that makes the entire process of placing an order by a prospective client or customer to its delivery. It takes care of the entire process including centralizing all orders to track the orders, as well as inventory management and shipments. In general, a typical order management system consists of the following steps:
- Receiving an order automatically for import or eCommerce manually from the account of a sales representative.
- Confirmation of the orders being sent to the customer.
- On confirmation, the order is saved to the management list.
- The transfer of the order to the production or packaging department respectively.
- The shipment of the order with notification being sent to the customer.
- Order is reached to the customer via courier.
The B2B order management system is a system that helps in managing and supporting fast orderings, checking of goods, synchronizing orders, and issuing of the orders.
The benefits of B2B Order Management System
- Centralized Information System: Whatever mode the orders are received (phone, mails, or online), all the orders and the present inventory is registered over a centralized platform. This helps you to control your business with consistent, accurate, and reliable data, regardless of when and how customers place their orders.
- Facilitates Omnichannel Sales: With B2B order management, you can seamlessly streamline your omnichannel or multichannel strategies. You can even integrate all your business needs from any sales channel and keep updated with real-time tracking of orders, inventory, customers, order fulfillment, and many more.
- Exceed Customer Expectations: Customers of the B2B market are of higher standards and expect high standards of the buying experience. With B2B order management, you can keep easy track of all customer interactions in one place, and make your customers delighted with unprecedented customer services.
- Reduce all the complexities with the supply chain: Keeping track of all orders and warehouses across multiple locations over the globe could be a big challenge. Centralization of orders and inventory control is a big step towards gaining control over inventory across the globe. B2B order management allows you total control over the entire process from registering orders to processing of the orders, following pickups to packaging and shipping, all are made easy from the start to the finish.
